Encore Fire Protection

Office Coordinator

Location US-ME-Lewiston
ID 2024-1101
Service Operations
Position Type


Encore is an industry leading, full service fire protection company serving customers all throughout the Northeast. As part of Encore's mission to be the best fire protection company the industry has ever seen, we have recently joined forces with Sprinkler Systems Inc. based out of Lewiston, Maine. This partnership not only allows us to expand our footprint and find top talent in the Maine area, it also allows us to work with industry leaders who strive for same level of excellence as we do.


Our continued growth and success has created a need for an Office Coordinator in our Lewiston, Maine office.

What makes Encore different? Our people. No, it's not a cliche, it's reality. People make great companies, not the other way around. Our Leadership Executives recognize it, our employees are proud of it, and customers remain loyal because of it.

For that exact reason, the people we are looking for must consistently provide an exceptional level of customer service, be able to create strong partnerships, cultivate relationships with clients and employees, and coordinate with internal office/administrative teams from other locations.


So what do our administrative teams do? Here's a look inside their world:

  • Answer inbound calls from customers and direct to the appropriate staff
  • Calendar management and scheduling meetings
  • Check-in all visitors and notify respective employees of their guests
  • Prioritize tasks with a sense of urgency when assisting with the day-to-day operation of our service delivery team
  • Data entry and reviewing work orders
  • Maintain records of current and post projects, operations, and decisions
  • Maintain appropriate filing systems, both manual and electronic, which may include confidential files and reports
  • Interface with clients and other senior level executives on a daily basis
  • Assist with projects and perform other administrative duties and functions as requested




The number one requirement for this position is a great attitude and strong desire to succeed (ok, that's two things), but beyond that, we are looking for the following:

  • College degree, recent grads we are looking for you!
  • Proficient in Microsoft Suite, intermediate knowledge of Excel is essential
  • Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
  • Ability to work under pressure and meet deadlines



As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:

  • Pay rate commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
  • Purpose and results driven work environment (work smarter not harder)
  • We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
  • Speaking of attire, we offer all employees company gear when they join the team
  • Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
  • Access to leading edge web-based productivity tools
  • Participation in Fidelity 401(K) that includes employer match
  • Medical, Dental, and Vision benefits 
  • Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status


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