Encore Fire Protection

Accounts Receivable Supervisor

Location US-RI-Pawtucket
ID 2024-1212
Corporate Finance & Accounting
Position Type


Are you a savvy Accounts Receivable professional itching for a dynamic environment and a vibrant corporate culture? Look no further than Encore Fire Protection! We're not just growing—we're skyrocketing. Join our high performing team where hard work meets celebration, and where your expertise in AR and Collections will thrive.


Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast region from Maine to Pennsylvania with over 30,000 customers and over 1300 employees. At Encore, we don't just talk the talk; we've made it our mission to passionately deliver an unmatched experience to those who depend on us to save lives and protect property with innovative fire suppression, sprinkler systems and alarm solutions.


As our Accounts Receivable Supervisor, you’ll be the go-to person for 15-20 specialists within our AR department. Reporting directly to the Senior AR Manager, your responsibilities are pivotal in shaping the operational culture and performance standards of our AR team. You’ll ensure everything runs smoothly and efficiently, from invoicing to collections, and help us keep our customer relationships strong and positive.


What You'll Be Doing:

  • Monitoring and managing collections activities, you'll oversee the process of following up with customers on overdue payments, implementing effective collection strategies to minimize bad debt, and preserving positive customer relations throughout the process.
  • Provide direction and guidance to your team, fostering a collaborative and productive environment where each member feels empowered to contribute to our collective success.
  • Handling customer inquiries and resolving disputes with professionalism and efficiency, you'll play a crucial role in nurturing positive relationships with our clients, safeguarding our reputation for exceptional service.
  • Investing in the growth and development of your team members, you'll provide mentorship and support to help them expand their skills and excel in their roles within the AR function.
  • Identifying opportunities for streamlining AR processes and enhancing operational efficiency, you'll collaborate with stakeholders to implement improvements that drive tangible results and contribute to our overall performance.
  • Engaging with senior management to align AR strategies with broader organizational objectives, you'll play a key role in driving our company's financial success and growth trajectory.


What You'll Need to Do It:

  • Minimum of 3-5 years of experience in accounts receivable, with at least 1-2 years in a supervisory or team lead role.
  • Strong understanding of accounting principles and accounts receivable processes.
  • 2+ years collections experience working in a fast-paced, high volume corporate collections environment.
  • Proficiency in accounting software and Microsoft Office Suite (particularly Excel).
  • Top notch leadership, communication, and interpersonal skills.
  • Ability to work under pressure, manage multiple priorities, and meet deadlines.
  • Detail-oriented with strong analytical and problem-solving abilities.


What We Offer:

As Encore, we are hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make people’s lives better and safer each day. We generously reward all those who contribute to our continued growth, and not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

  • Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role.
  • Purpose and results driven work environment (work smarter, not harder).
  • We dress for the objective, which means most days we wear jeans, but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
  • Speaking of attire, we offer all employees Encore gear when they join the team.
  • Snacks and coffee every day and weekly "to-order" office lunches and breakfast.
  • Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve, and CHANGE as needed.
  • Access to leading-edge web-based productivity tools.
  • Participation in Fidelity 401(K) that includes employer match.
  • Medical, Dental, and Vision benefits through Blue Cross.
  • Company-paid life insurance policy of $50,000.



Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.


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