Are you a skilled Accounts Receivable professional with a talent for leadership? Ready to make an impact in a thriving environment? At Encore, we're on a growth trajectory like no other, and we need an Accounts Receivable Lead who can help us shape the future of our AR department and contribute to our ongoing success. 

Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast region from Maine to Pennsylvania with over 30,000 customers and over 1,400 employees. Our mission is to deliver unparalleled service to those who rely on us to save lives and protect property with state-of-the-art fire suppression, sprinkler systems, and alarm solutions.

As an Accounts Receivable Lead, you’ll be a key part of our AR department, reporting to the AR Manager. You’ll support a team of 4-5 Collections Specialists, ensuring our invoicing and collections processes run smoothly and that our customer relationships stay strong. 

What You'll Be Doing:

• Provide day-to-day support and guidance to your team of Collections Specialists, fostering a positive and collaborative work environment.
• Help your team execute collections strategies to minimize bad debt while maintaining strong customer relations.
• Assist with customer inquiries and disputes, ensuring we uphold our reputation for exceptional service.
• Encourage your team’s growth by sharing your knowledge, offering support, and helping them enhance their skills within the AR function.
• Collaborate with your team and management to identify and implement process improvements, driving efficiency and effectiveness.
• Work closely with the AR Manager and Senior AR Manager to align your team’s efforts with department goals and contribute to the company’s overall success.

What You'll Need to Do It:

• 2-3 years in accounts receivable, with some exposure to leadership or supervisory roles.
• Experience in a high-volume collections environment is preferred.
• A desire to develop your leadership skills and guide a team.
• Familiarity with accounting software and Microsoft Office Suite (especially Excel).
• Strong communication and interpersonal skills, with a focus on customer service.
• Good organizational skills and attention to detail.

What We Offer:

As Encore, we are hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make people’s lives better and safer each day. We generously reward all those who contribute to our continued growth, and not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role.
• Purpose and results driven work environment (work smarter, not harder).
• We dress for the objective, which means most days we wear jeans, but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team.
• Snacks and coffee every day and weekly "to-order" office lunches and breakfast.
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve, and CHANGE as needed.
• Access to leading-edge web-based productivity tools.
• Participation in Fidelity 401(K) that includes employer match.
• Medical, Dental, and Vision benefits through Blue Cross.
• Company-paid life insurance policy of $50,000.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.