Position Summary:

The IT Operations and Security Manager will oversee our technology infrastructure and security efforts, helping to deliver best-in-class service quality and operational support. This role requires a proactive manager who emphasizes clear communication and effective collaboration across teams while implementing security-focused solutions that keep pace with evolving threats and industry standards. The ideal candidate will combine technical expertise with practical problem-solving skills to maintain secure, reliable, and efficient IT operations in line with our commitment to service excellence. If you’re dedicated to fostering secure, resilient, and effective IT environments, we’d love for you to join our team.

Key Responsibilities:

1. Project Management:

• Lead and manage IT projects ensuring they are delivered on time, within scope, and budget.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate with cross-functional teams to ensure successful project execution and effective communications.
• Implement best practices for project management and continuously improve project delivery processes and forecasts.

2. Communications:

• Foster effective communication within the IT team and between IT and other departments.
• Develop and implement communication strategies to keep stakeholders informed about IT initiatives, project progress, and any issues or changes.
• Ensure clear and concise documentation of IT processes, operations and policies.

3. IT Security:

• Implement, and maintain IT security policies, procedures, and protocols to protect the organization's data and systems.
• Monitor and assess IT security risks and vulnerabilities and implement mitigation measures.
• Ensure compliance with industry standards and regulatory requirements related to IT security.
• Conduct regular security audits and assessments to identify and address potential threats.

4. Operational Management:

• Oversee the daily operations of the IT department service desk, emphasizing service quality and consistent customer experiences.
• Manage IT budgets, resources, and vendor relationships.
• Develop and implement strategies to improve IT service delivery and operational efficiency.

5. Team Leadership:

• Lead, mentor, and develop IT Team members, fostering a culture of collaboration, innovation, and continuous improvement.
• Set performance goals and conduct regular performance reviews.
• Provide training and development opportunities to enhance the skills and knowledge of the IT team.

6. Commitment to Company Culture and Values:

• Promote and uphold the company's core values, including integrity, respect, and excellence.
• Foster a positive, inclusive work environment that encourages teamwork, innovation, and personal growth.
• Ensure that all IT operations align with the company's mission and vision, contributing to a cohesive and motivated workforce.
• Actively participate in company initiatives that support a strong organizational culture and employee engagement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field. Or equivalent experience.
• Proven experience in IT operations, project management, and IT security.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of IT security principles, practices, and technologies.
• Project Management Professional certification or training recommended.

Skills:

• Strategic thinking and problem-solving abilities.
• Experienced in ITIL Framework Operations
• Willingness to lean in and help your team drive and deliver outcomes.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical and decision-making skills.
• Proficiency in IT project management tools and methodologies.
• Knowledge of industry standards and best practices in IT security.

Why Encore Fire Protection?
At Encore, we are more than just a fire protection company. We are a team committed to making the world a safer place through innovation, integrity, and exceptional service. If you’re looking for an opportunity to grow your accounting career while contributing to a mission that truly matters, we want to hear from you.

Join Our Team
If you’re ready to bring your accounting skills to an organization that values your contributions and offers opportunities for personal and professional growth, apply today. Help us continue our mission of saving lives and protecting property while advancing your career with Encore Fire Protection!

Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.