Do you thrive on tackling challenges with a can-do attitude? Are you motivated to excel and be the best in your field? If so, Encore might be the perfect fit for you!

At Encore, we know our success comes from our talented, diverse team. We’re a leading full-service fire protection company serving over 40,000 customers from Maine to Pennsylvania. With more than 1,500 employees dedicated to making lives safer and easier, we provide top-tier fire suppression, sprinkler systems, and alarm solutions across the Northeast. Our mission is to be the best fire protection company the industry has ever seen, delivering reliable, cutting-edge solutions and outstanding service to safeguard lives and protect property across our growing network.

As we continue to expand, we're thrilled to add a Service Coordinator to our Operations team in our Holyoke, MA office. In this role, you'll be on the front lines, coordinating schedules for our service teams, maximizing productivity, and delivering outstanding customer service. If you love a fast-paced environment and enjoy organizing, this role will keep you engaged and challenged every day. With a clear path for advancement, this role could open doors to a rewarding career in Project Management, Operations Management, Analysis, or Sales.

What You’ll Be Doing:

• Manage the service schedule for your designated region, overseeing up to 10 technicians.
• Optimize daily productivity by scheduling work based on technicians' skills and route efficiency.
• Ensure technicians adhere to time and attendance policies and meet service schedules.
• Identify and implement process improvements to drive efficiency and enhance the customer experience.
• Apply strong customer service skills to effectively manage client interactions and resolve issues.

What You'll Need to Do It:

• College degree or 2+ years of experience in customer service, project management, coordination, or facility services preferred.
• An interest in learning new technology is essential. We use ServiceTrade, an industry-specific program—training provided, but success in this role thrives on your initiative and commitment to learning.
• Strong interpersonal and persuasive abilities.
• A customer-focused, professional approach to every interaction and task.
• Familiarity with Massachusetts geography is a plus, but not required.

What We Offer: At Encore, we’re committed to creating a culture where success thrives, and every team member is energized by the impact we make on people’s lives every day. Here’s what you can expect:

• Competitive salary based on experience, plus a performance-based bonus.
• A results-driven mindset: we focus on working smarter, not harder.
• A casual dress code—we dress for the day’s objectives, which means jeans most days but suits when necessary. We also provide Encore gear for all new team members.
• Daily snacks and coffee, weekly office lunches, and a culture that encourages collaboration, innovation, and idea-sharing.
• Access to leading-edge web-based productivity tools.
• Ongoing professional growth with continuous learning opportunities.
• Participation in a Fidelity 401(K) with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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