Job Title: Director of Sales Operations

Department: Sales Operations

Location: Needham, MA or Pawtucket, RI

Reports To: EVP of Sales

FLSA Status: Exempt

Position Summary:

The Sales Operations Specialist/Manager is responsible for enabling the sales team's efficiency, productivity, and success through streamlined processes, data-driven insights, and cross-functional collaboration. By focusing on operational and strategic support, this role ensures the sales team can focus on their primary goal: driving revenue and building customer relationships.

Key Responsibilities:

1. Process Optimization:

• • Design, implement, and refine sales processes to enhance efficiency and reduce friction in daily operations.
  • Automate repetitive tasks and optimize workflows to allow sales representatives more time for client-facing activities.

2. Data Management and Analytics:

• • Maintain and analyze sales data, creating actionable reports and dashboards on metrics like pipeline health, performance trends, and revenue forecasts.
  • Offer data-driven insights to identify opportunities and address challenges proactively.

3. CRM and Technology Management:

• • Administer and optimize CRM systems (e.g., HubSpot), ensuring data integrity and full team adoption.
  • Implement and manage additional sales enablement tools to streamline operations.

4. Forecasting and Planning:

• • Collaborate with functional sales leadership to create accurate sales forecasts and assist in strategic planning for growth and resource allocation.

5. Performance Monitoring:

• • Track individual and team performance, identify areas for improvement, and recommend strategies to achieve sales targets.

6. Sales Enablement:

• • Equip the sales team with training, materials, and tools needed to improve productivity.
  • Manage deal desk operations, ensuring contract accuracy and policy compliance.

7. Cross-Functional Collaboration:

• • Partner with operations, marketing, finance, product, and customer success teams to align goals and drive shared initiatives.
  • Facilitate alignment between sales strategies and broader organizational objectives.

Qualifications:

• • Bachelor’s degree in Business, Marketing, or related field.
  • 10+ years of experience in sales operations, data analysis, or a related role.
  • Proficiency with CRM tools like HubSpot and data visualization platforms.
  • Strong analytical, problem-solving, and project management skills.
  • Excellent communication and interpersonal skills to work across departments effectively.

Relationship to the Sales Function:

Sales Operations serves as a strategic partner to the sales function, working behind the scenes to enable smoother operations, greater efficiency, and higher performance. While the sales team focuses on customer engagement, relationship-building, and revenue generation, Sales Operations ensures they have the tools, data, and resources to succeed. This collaborative relationship ensures alignment with organizational goals and maximizes overall sales impact.

Why Encore Fire Protection?

At Encore, we are more than just a fire protection company. We are a team committed to making the world a safer place through innovation, integrity, and exceptional service. If you’re looking for an opportunity to grow your accounting career while contributing to a mission that truly matters, we want to hear from you.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

#LI-LP1