Job Title: Manager, Accounts Receivable Operations

Location: Pawtucket, RI

Department: Corporate Finance &Accounting, Accounts Receivable

Reports To: Sr AR.  Manager

Status: Exempt

Are you passionate about Accounts Receivable and passionate about ensuring financial records are accurate? We're on the lookout for a highly motivated and detail-oriented Manager of Accounts Receivable Operations, to join our dedicated Accounts Receivable (AR) team based out of our Pawtucket, RI headquarters. This role is responsible for ensuring accurate and timely application of cash receipts as this is crucial for accounts receivable to work efficiently, and an important contributor to enhance operational efficiency and customer experience.

Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast from Maine to Pennsylvania. With over 30,000 customers and 1,800+ employees, we’re committed to delivering an unmatched experience through our innovative fire suppression, sprinkler systems, and alarm solutions. At Encore, we don’t just talk the talk; we passionately work to save lives and protect property with every project we undertake.

What You'll Be Doing:

• Directly supervise the cash applications team to ensure timely and accurate posting of customer payments, including ACH, wire transfers, checks and credit card transactions.
• Lead, mentor, and develop a cash management team, fostering a high-performance culture
• Work directly with team members across the accounts receivable team to resolve issues
• Identify enhancements cash-related workflows by identifying inefficiencies and implementing solutions
• Resolving missed payments, deductions, adjustments, and credit issues

What You'll Need to Succeed:

• A solid background in Accounts Receivable with experience in training or mentoring roles.
• Excellent verbal and written communication skills to effectively share knowledge and engage with the team.
• Strong ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Creative and proactive approach to addressing training needs and overcoming challenges.
• Comfortable using various software and tools to create and deliver training content.
• Expertise in navigating and managing customer portals such as SAP Ariba, Coupa, Taulia, Tungsten, and proprietary client systems.
• Knowledge of invoice compliance requirements, including tax regulations, PO matching, and customer -specific billing systems.

What We Offer:

At Encore, we are hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make people’s lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth – but we also believe that not all rewards are monetary. Here are just a few of the perks that a successful individual in this position can expect:

• Competitive salary based on experience with opportunities for a results-driven bonus.
• A work culture focused on purpose and results—work smarter, not harder.
• We believe in dressing for the occasion. Jeans are our go-to most days, but occasionally we wear suits – as long as you know which situations require which (or aren’t afraid to ask), you'll be good to go!
• Speaking of attire – we provide all employees with Encore gear when they join the team!
• Freedom to express and implement new ideas. We embrace change and will support you in testing, enhancing, and improving processes to drive innovation and continuous improvement.
• Access to cutting-edge web-based productivity tools.
• Participation in our Fidelity 401(K) plan with employer matching.
• Comprehensive medical, dental, and vision benefits through Blue Cross Blue Shield.
• Company-paid life insurance policy of $50,000.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

#LI-LP1