Job Title: Receptionist

Department: Talent, Culture, People

Location: Pawtucket, RI

Reports To: Director of Talent

Company & Role Overview:

Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast from Maine to Pennsylvania with over 30,000 customers and over 1,800 employees. Encore’s mission is to passionately deliver a unique experience to those who depend on us to save lives and protect property with innovative fire suppression, fire sprinkler and fire alarm solutions.

Job Overview:

We are looking for a friendly, professional, and organized Receptionist to serve as the first point of contact for our company. The Receptionist will manage a high volume of incoming calls, greet visitors, and handle various administrative tasks to ensure the smooth operation of the office. The ideal candidate will have strong communication skills, a customer service-oriented attitude, a high level of professionalism and will not be afraid to work in a fast-paced, dynamic environment!

Key Responsibilities:

• Greeting Visitors:
  • Greet and welcome visitors as they arrive, ensuring they are directed to the appropriate person or department.
  • Provide excellent customer service by addressing client or visitor inquiries professionally and promptly.
  • Maintain a professional and welcoming front office environment.

• Answering and Directing Calls:
  • Answering a high volume of incoming phone calls, providing information or redirecting calls to the appropriate departments or individuals.
  • Take accurate messages and ensure timely follow-up on messages left for employees.
• Administrative Support:
  • Perform general administrative tasks such as filing, faxing, photocopying, and scanning documents.
  • Maintain office supplies inventory and reorder items when necessary.
  • Sort and distribute incoming mail and packages, as well as handle outgoing mail.
• Scheduling and Appointment Coordination:
  • Assist in scheduling appointments and meetings, ensuring conference rooms and resources are reserved.
  • Manage calendars for senior staff as needed, including scheduling meetings and making travel arrangements.
• Other Duties:
  • Provide support to other departments with administrative duties as required.

Qualifications:

• Education:
  • High school diploma or equivalent required; associate degree or relevant certification is a plus.
• Experience:
  • Previous experience in a receptionist, customer service, or administrative role is preferred but not required.
  • Familiarity with office equipment (phones, fax machines, printers) and office software (Microsoft Office Suite) is a plus.
• Skills and Abilities:
  • Strong communication skills, both verbal and written.
  • Excellent customer service and interpersonal skills.
  • Ability to multitask and handle a high volume of work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Professional demeanor and positive attitude.

What we offer: 

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results-driven work environment (work smarter, not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross Blue Shield
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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