Encore Fire Protection

Operations Trainer

Location US-MD-Baltimore
ID 2025-1758
Category
IT Operations
Position Type
Full-Time
Remote
No

Overview

Company Overview: 

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. 

 

 

As part of Encore’s Training & Development Team, the Trainer will play a key role in onboarding our new partners onto Encore’s software applications, systems, and standard operating procedures. Your primary goal will be to ensure that all users are proficient in utilizing these applications effectively to enhance productivity and streamline processes.

 

What You’ll Do:

  • Develop and deliver engaging in person or remote training sessions for groups ranging from 3 to 40 participants.
  • Design user-friendly training materials, including guides, presentations, and online resources.
  • Assess the training needs of employees and tailor sessions accordingly.
  • Provide one-on-one support and troubleshooting assistance as needed.
  • Gather feedback to continuously improve training programs and materials.
  • Collaborate with M&A, IT, data integrity, and application development teams to stay updated on new features and standard operating procedures.
  • Monitor and evaluate the effectiveness of training programs through assessments and user feedback.

 

What You’ll Bring to the Team:

  • Bachelor’s degree in Education, Information Technology, Business, or a related field preferred.
  • Experience in training or teaching, particularly in technology applications.
  • Strong understanding of various software applications and systems.
  • Excellent communication and interpersonal skills.
  • Ability to simplify complex concepts for diverse audiences.
  • Proficient in Microsoft Office and other relevant software tools.
  • Ability to travel up to 80% to various Encore locations to facilitate training sessions for newly onboarded partner companies.

 

What We Offer: At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect: 

 

  • Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. 

  • Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. 

  • Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. 

  • Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. 

  • Tools for Success: Access to leading-edge web-based productivity tools. 

  • Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. 

  • Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. 

  • Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. 

 

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

 

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