Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If so, then Encore might have the perfect opportunity for you! We are looking for a Operations Coordinator in our Parsippany, New Jersey office to step up to the plate and get things done.

As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with City Fire Equipment Co. based out of Parsippany, New Jersey. This partnership not only allows us to expand our footprint and find top talent in the New Jersey area, it also allows us to work with industry leaders who strive for same level of excellence as we do.

Our operation coordinators are our front line problem solvers and in many cases the voice of reason. They enjoy the fast paced environment and are masters at assembling the daily schedules of our service business to maximize profitability. Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.

Someone that will excel in this role will have 2 -3 years of office experience and has an undeniable desire for growth. Operation Coordinators have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales. The timeline for advancement is based on the individual’s motivation to progress.

What you'll be doing:

• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Use and promote excellent customer service soft skills

What you'll need to do it:

• College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
• Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
• Exceptional interpersonal and persuasion skills
• Professional, customer-focused approach to completing assignments and representing Encore
• Knowledge of New Jersey geography is a definite plus but not required

Benefits:

Some of these benefits may not be important for you today, but they may be down the road:

• Salary pay in line with experience along with performance incentive plan
• Company Swag. T-shirts, sweatshirts, beanies, Carhartt's...you name it! Each year you'll get outfitted with fresh gear to keep you looking good and feeling good on the job
• Regular performance reviews in the way of real-time coaching from your licensed mentor and in-office reviews with your PM and/or divisional VP
• Paid time off
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000
• Participation in Monthly, Quarterly, and Annual company training and events
• Opportunity to be an integral part of the best fire protection team in the Northeast

Encore Fire Protection is an Equal Opportunity Employer

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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