Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast from Maine to Maryland with over 30,000 customers and over 1,800 employees. Encore’s mission is to passionately deliver a unique experience to those who depend on us to save lives and protect property with innovative fire suppression, fire sprinkler and fire alarm solutions.
Job Overview:
The Sales Support Specialist plays a key role in assisting the sales team by managing administrative tasks, coordinating customer interactions, and ensuring seamless sales operations. This position requires strong organizational skills, attention to detail, and the ability to collaborate with internal teams and customers.
Key Responsibilities:
Administrative Support
- Prepare and process sales orders, quotes, and invoices.
- Maintain accurate sales records, customer accounts, and CRM databases.
- Assist in tracking sales performance and preparing sales reports.
- Manage calendars and schedule meetings for the sales team.
Customer Service & Communication
- Respond to customer inquiries and provide product/service information.
- Assist in resolving customer complaints or issues in a timely manner.
- Coordinate with internal departments (e.g., logistics, finance) to ensure order fulfillment.
- Follow up with clients regarding order status, payments, and renewals.
Sales Coordination & Support
- Help prepare sales presentations, proposals, and marketing materials.
- Assist in lead generation by researching potential clients and market trends.
- Support sales representatives by managing follow-ups and outreach efforts.
- Monitor and manage stock levels, product availability, and pricing updates.
Process & System Optimization
- Identify opportunities to improve sales processes and efficiency.
- Ensure compliance with company policies and industry regulations.
- Assist with training new sales team members on tools and procedures.
Qualifications:
- Bachelor’s degree in business, marketing, or a related field (preferred).
- Experience in sales support, customer service, or administration.
- Proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint).
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work independently and collaboratively with a team.
What we offer:
As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:
- Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
- Purpose and results-driven work environment (work smarter, not harder)
- We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
- Speaking of attire, we offer all employees Encore gear when they join the team
- Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
- Access to leading edge web-based productivity tools
- Participation in Fidelity 401(K) that includes employer match
- Medical, Dental, and Vision benefits through Blue Cross Blue Shield
- Company-paid life insurance policy of $50,000
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.