Are you someone who thrives on challenges and enjoys problem-solving? Do you have a competitive drive and a natural motivation to excel? If so, we might have the perfect opportunity for you at Encore Fire Protection. We believe that the key to our success lies in the diverse and talented team of people who help drive our company forward.

Encore Fire Protection is an industry-leading, full-service fire protection company serving the entire Northeast, from Maine to Maryland. Our growth has led to the need for an Operations Coordinator at our new Norwalk, CT office. In this role, you’ll be at the forefront of our operations, helping to solve problems and keep things running smoothly. You’ll enjoy a fast-paced environment, where your main focus will be managing the daily schedules for our service teams to ensure the most efficient and profitable use of time.

To succeed in this role, you’ll need 2-3 years of office experience and a strong desire to grow. Our Operations Coordinators have a clear path for advancement, with opportunities in Project Management, Operations Management, Analysis, or Sales. Your career trajectory will depend on your drive and motivation to progress.

What You’ll Be Doing:

• Managing service schedules for a defined region, coordinating up to 10 technicians
• Maximizing daily productivity (and revenue) by efficiently scheduling work based on technician capabilities and route optimization
• Holding technicians accountable to time and attendance policies, as well as service schedules
• Identifying opportunities for process improvement and helping to streamline operations for better efficiency and customer experience
• Providing excellent customer service through strong communication and problem-solving skills

What You’ll Need to Do It:

• A college degree or at least 2 years of relevant work experience in customer service, project management, coordination, or facility services
• Interest and ability to learn new technology, including Service Trade, our industry-specific software
• Strong interpersonal and persuasion skills
• A professional, customer-focused approach to all assignments and interactions
• Knowledge of Maine geography is a plus, but not required

What We Offer:

At Encore, we’re committed to creating a work culture that thrives on success. We believe in rewarding those who contribute to our continued growth, but we also know that success isn't just about financial rewards. Here are just a few of the benefits you'll enjoy as part of our team:

• Competitive salary based on experience, plus the opportunity for a performance-based bonus
• A results-driven, smart work environment (work smarter, not harder!)
• Casual dress code, with jeans most days, but the flexibility to wear a suit when needed
• Encore gear for all employees
• A culture that values innovation and encourages trying new ideas
• Access to top-tier web-based productivity tools
• Participation in Fidelity 401(k) with employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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