Encore Fire Protection

Service Inside Sales

Location US-MA-Holyoke
ID 2025-1979
Category
Sales
Position Type
Full-Time
Remote
No

Overview

Company Overview: 

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. 

 

As part of Encore's mission to be the best fire protection company the industry has ever seen, we have recently joined forces with Fire Service Group, based out of Holyoke, Massachusetts. This partnership not only allows us to expand our footprint and find top talent in the MA area, it also allows us to work with industry leaders who strive for same level of excellence as we do.

 

Job Overview:

Are you a driven sales professional who thrives on building customer relationships and closing service contracts? This inside sales role is ideal for someone who understands the value of recurring service, knows how to build trust with clients, and wants to grow with an industry leader in fire protection and life safety systems.

 

Here’s what you can expect:

  • Work with customers to build long-standing relationships
  • Collaborate with other departments, such as Operations, to ensure the customer receives our unique service experience
  • Be the customer’s advocate and main point of contact—directing them to the right team members when needed
  • Review past inspection reports to identify service needs and build accurate quotes
  • Perform administrative duties such as preparing proposals, sending contract renewals, and completing required forms

 

This will account for about 90% of your time. The remaining 10% will be spent out in the field—meeting customers face-to-face, building rapport, and surveying life safety equipment to help you effectively quote and sell service contracts.

 

Requirements

While technical experience with suppression systems is helpful, here’s what it takes to succeed in this role:

  • Some formal sales experience is required—experience selling a service (vs. a product) is a plus
  • You must be eager to learn Fire Protection Systems—we’ll train you, but you need to be committed to the learning curve
  • Strong computer skills are a must—proficiency in Microsoft Outlook, Word, and Excel is required
  • Familiarity with Hubspot, and/or ServiceTrade is a plus (but not required)
  • You must be a people person—building strong customer relationships is at the core of this role

 

Qualifications:

  • Bachelor’s degree in business, marketing, or a related field (preferred).
  • Experience in sales support, customer service, or administration.
  • Proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint).
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Ability to work independently and collaboratively with a team.

 

What We Offer:

 At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect: 

 

  • Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. 

  • Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. 

  • Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. 

  • Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. 

  • Tools for Success: Access to leading-edge web-based productivity tools. 

  • Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. 

  • Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. 

  • Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. 

 

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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