Are you looking for a career in a fast paced, growing business with lots of opportunity for advancement? If so, then Encore Fire Protection may be the place for you. Encore is redefining the fire protection industry by taking a customer-first approach to everything we do. 

Encore's mission is to save lives and protect property through the servicing and installation of innovative fire suppression, fire sprinkler and fire alarm solutions. We are dedicated to providing sole source, customer centric fire protection with a time-tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication.

As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with Fireline Corporation, headquartered in Baltimore, Maryland. This partnership not only allows us to expand our footprint and find top talent in the Baltimore area, it also allows us to work with industry leaders who strive for the same level of excellence as we do.

Encore’s continued success and growth has created a need for a Fire Pump Service Technician working out of our Baltimore, MD office.

Key Responsibilities:

• Perform routine service, inspections, and troubleshooting of fire pump systems

• Conduct fire pump flow tests, churn tests, and weekly/monthly run checks

• Inspect and service related components such as fire pump controllers, jockey pumps, valves, gauges, and pressure relief systems.

• Diagnose and repair mechanical, electrical, or control system issues affecting pump operation.

• Identify deficiencies or non-compliance issues and recommend corrective actions or system upgrades.

• Respond to emergency service calls for fire pump failures or performance issues.

• Maintain service vehicle, tools, and equipment in clean and operational condition.

• Communicate clearly with customers and internal teams regarding service findings and next steps.

• Stay current with applicable codes, standards (e.g., NFPA 20 & NFPA 25), and best practices in fire pump servicing.

Qualifications:

• High school diploma or GED required

• 2+ years of hands-on experience servicing fire pumps or related fire protection equipment.

• Working knowledge of NFPA 25 and NFPA 20 standards.

• Ability to diagnose and repair both mechanical and electrical fire pump components.

• Proficient in using testing equipment, hand tools, and diagnostic devices.

• Comfortable working independently in the field and managing time efficiently.

• Excellent documentation and customer service skills.

• Valid driver's license with a clean driving record.

• NICET Level I or II in Inspection & Testing of Water-Based Systems preferred but not required.

Benefits:

Some of these benefits may not be important for you today, but they may be down the road:

• Hourly pay in line with experience along with performance incentive plan
• Company Swag. T-shirts, sweatshirts, beanies, Carhartt's...you name it! Each year you'll get outfitted with fresh gear to keep you looking good and feeling good on the job
• Regular performance reviews in the way of real-time coaching from your licensed mentor and in-office reviews with your PM and/or divisional VP
• Paid time off
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits
• Company-paid life insurance policy of $50,000
• Participation in Monthly, Quarterly, and Annual company training and events
• Opportunity to be an integral part of the best fire protection team in the North East

Encore Fire Protection is an Equal Opportunity Employer

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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