Encore Fire Protection

Director of Sales

Location US-MA-Needham
ID 2025-2020
Category
Sales
Position Type
Full-Time
Remote
No

Overview

 

Company Overview: 

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. 

 

We’re currently looking for a Regional Sales Director to lead a high-performing sales team and drive growth across one of our key regions. This role blends strategy, coaching, and customer engagement to ensure the team not only hits their targets, but delivers value at every stage of the customer journey. At Encore, we build our sales strategy around the people who make it all happen—because behind every service, big or small, is a team just as passionate about protecting lives as they are about creating a seamless customer experience.

 

We’re looking for someone who leads from the front, inspires and motivates their team, and isn’t afraid to get in the trenches when needed. You’ll set the standard, model best practices, and jump in to remove roadblocks or close deals when the situation calls for it. This is a role for someone who thrives on ownership, energy, and impact.

 

What You’ll Be Responsible For:

 

Sales Leadership & Team Development

  • Define sales goals, territories, and KPIs to drive accountability and focus
  • Conduct weekly 1:1s with reps to review progress and keep momentum strong
  • Perform in-depth performance reviews twice a year
  • Provide hands-on coaching for calls, emails, follow-ups, and overall deal strategy
  • Address underperformance proactively and constructively
  • Ensure the sales process is scalable, repeatable, and adaptable as reps grow
  • Oversee and optimize use of CRM (HubSpot) and sales tools (e.g., ZoomInfo)
  • Plan and lead quarterly sales training and skills development sessions, tapping into external resources when needed
  • Facilitate weekly team meetings and organize team-building activities
  • Recruit, hire, and onboard new team members to support growth
  • Foster a collaborative, “we over me” culture that encourages sharing of wins, learnings, and best practices

 

Customer Experience Management

  • Develop a deep understanding of customer needs and challenges
  • Collaborate with Strategic Account Managers (SAMs) and operations to craft tailored solutions
  • Serve as an escalation point for sales or service-related issues—including administrative challenges like invoicing
  • Provide direction on pricing strategy to ensure alignment and consistency across accounts
  • Lead negotiations for large or complex sales opportunities

 

Performance & Results

  • Lead a team of 10+ sales professionals to exceed individual and team targets
  • Drive top-line revenue growth and increase booked margin year-over-year
  • Expand market share across your assigned region
  • Monitor and manage sales costs to ensure alignment with budgetary goals

 

What We Offer: 

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect: 

 

  • Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. 

  • Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. 

  • Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. 

  • Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. 

  • Tools for Success: Access to leading-edge web-based productivity tools. 

  • Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. 

  • Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. 

  • Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. 

 

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

 

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