As part of our mission to be the best fire protection company in the industry, we’ve recently joined forces with East Coast Fire & Ventilation, based in West Wareham, Massachusetts. This partnership not only allows us to expand our reach and tap into top talent in the area but also brings us together with industry leaders who share our commitment to excellence.

With our continued growth, we’re looking to add a Fire Alarm Service Manager to our West Wareham operation. Our Service Managers are the go-to experts for their product lines, offering critical support and guidance to both field technicians and office staff. In this role, you’ll oversee the inspection, maintenance, and repair of fire alarm systems, ensuring safety and compliance standards are met. This is a hands-on leadership role where you’ll guide day-to-day operations, troubleshoot technical challenges, and help drive the success of our service team.

What You’ll Be Doing:

• Oversee day-to-day operations—lead a growing team of both office professionals and field technicians, providing hands-on support and clear direction
• Serve as a knowledge hub, providing expert guidance to navigate complex service calls
• Collaborate with our Deficiency Sales Team, offering strategic product suggestions to ensure accurate system repair quotes and remediation steps
• Maintain strong relationships and communicate effectively with customers, taking ownership of resolving service-related issues
• Set clear goals and expectations for the team while identifying coaching and development opportunities, helping them grow their technical and industry expertise
• Partner with senior leadership to drive departmental strategy, set operational targets, and improve profitability
• Conduct onsite visits as needed to ensure work is completed safely, efficiently, and up to Encore standards

What You’ll Need:

While experience is important, we also value individuals who are results-driven and committed to getting things done.

• 5+ years of management experience in a service-based business (HVAC, plumbing, facilities, etc.). Fire protection experience is a plus, but not required—we’ll teach you everything you need to know
• Bachelor’s degree in business administration, operations management, or a related field is preferred
• Strong leadership skills with the ability to inspire and guide a team while fostering a culture of excellence and safety
• Excellent problem-solving abilities to diagnose complex issues and implement effective solutions
• Outstanding communication skills for building relationships with clients and resolving service issues efficiently
• Proven project management experience, handling scheduling, resource allocation, budgeting, and quality control
• Adaptability in a dynamic industry with evolving technologies and regulations

Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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