Are you looking to launch your career in sales with a company that’s on the rise and genuinely committed to helping you succeed? At Encore Fire Protection, we’re looking for a motivated and customer-focused Customer Compliance Specialist to join our high-energy, high-impact team based in Pawtucket, RI. This isn’t just another job—it’s a launchpad for building meaningful experience and growing alongside one of the fastest-growing companies in the industry.

Who We Are: Encore Fire Protection is a leading full-service fire protection company proudly serving the East Coast, with offices from Maine to Louisiana. With over 30 years of experience, we’ve built a trusted model that combines technical expertise, responsive customer service, and streamlined operations. Our customer-first mindset is at the heart of everything we do—which is why we’re looking for someone who enjoys building relationships and is eager to make a difference.

What You’ll Do: In this role, you’ll play a vital part in our sales operations, handling urgent quote follow-ups and ensuring our customers receive detailed and timely information about their repair quotes. You’ll be the bridge between our clients and the solutions they need, directly contributing to customer satisfaction and the overall success of our business.

But the opportunity doesn’t stop there. This role is designed to give you hands-on experience in the sales process, helping you develop the skills and knowledge that will propel your career forward. With every interaction, you’ll gain valuable insights and build a strong foundation for future success in the sales industry.

If you’re someone who thrives in a fast-paced environment, excels in communication, and is ready to learn and grow, this is the perfect opportunity for you. Join us, and let’s make every customer interaction count—while setting yourself up for a bright future in sales!

Your Path to Success will be measured in these following ways:

• Quote Follow-Ups: Proactively follow up on quotes provided to customers to ensure timely responses and address any questions or concerns they may have.
• Customer Communication: Provide detailed information (working with in-house subject matter experts) to customers regarding their repair quotes, ensuring clarity and understanding.
• Customer Support: Act as a point of contact for customers, addressing inquiries and providing updates on the status of their quotes and repairs.
• Documentation: Maintain accurate records of customer interactions, quotes, and follow-up activities in the company’s CRM system.
• Collaboration: Work closely with the sales and repair teams to ensure seamless communication and service delivery.
• Problem Resolution: Identify and resolve any issues related to quotes or customer inquiries in a timely and efficient manner.
• Process Improvement: Suggest and implement improvements to the quote follow-up process to enhance customer satisfaction and operational efficiency 

What We're Looking For:

• Bachelor’s degree in business, communications, or a related field preferred, but not required
• Previous experience in customer service, inside sales, or service coordination is a plus
• Strong written and verbal communication skills
• Highly organized and detail-oriented with great time management
• Comfortable using tools like HubSpot and Microsoft Office
• A self-starter who works well both independently and with a team
• Customer-focused with a proactive, solutions-driven mindset

What We Offer: At Encore, we’re committed to building a culture of success where everyone can feel the impact of their work. Here's some of what you can expect in the role:

• Competitive salary based on experience, plus a performance-based bonus
• Flexible dress code—we dress for the objective: jeans most days, suits when necessary. Plus, Encore gear for all new team members
• A supportive work environment that prioritizes working smarter, not harder, and a culture that encourages collaboration, fresh ideas, and CHANGE. Whether it’s testing new methods or refining processes, we believe in empowering our team to drive progress
• Access to advanced web-based productivity tools
• Opportunities for professional growth and continuous development
• Participation in a Fidelity 401(k) plan with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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