We’re looking for a Workplace Experience Coordinator to join our Needham office and help create a space where people enjoy coming to work. You’ll be the friendly face of the office and the go-to person for everything that makes the day-to-day employee experience run smoothly—from welcoming guests to handling behind-the-scenes logistics.

This is a hands-on, highly visible role that touches every corner of our organization. You’ll be part facilities, part hospitality, part culture champion—all rolled into one. If you're organized, people-oriented, and take pride in creating positive environments, we’d love to meet you.

What You’ll Do:

• Be the first point of contact in the office—greeting visitors, helping employees, and creating a welcoming environment
• Manage day-to-day office operations including mail, supplies, maintenance requests, vendor coordination, and space setup
• Coordinate snacks, coffee, weekly catered breakfasts/lunches, birthday treats, and other morale-boosting moments
• Support onboarding by prepping welcome kits and coordinating with IT, HR, and hiring managers to ensure a memorable "First Day, Best Day" experience
• Assist with company events, team meetings, and celebrations—including food orders, room setups, and other logistics
• Partner with teams across the company to support office moves, space planning, and workplace improvements
• Keep an eye out for what’s working (and what could work better) and help us create a more efficient, fun, and engaging workplace while continuously improving the overall employee experience

What You Bring:

• A warm, helpful, can-do attitude with strong communication skills
• 1+ years of experience in office coordination, hospitality, workplace experience, or a related support role
• Be organized, detail-oriented, and comfortable juggling multiple priorities
• Able to troubleshoot issues independently and take initiative
• Proficiency with Microsoft Office, Outlook, and a general comfort with modern workplace tools
• Willingness to learn and grow—no one expects you to know everything on day one!
• Bonus points if you’ve supported a growing company, handled light event planning, or worked in a fast-paced office environment

What We Offer: At Encore, we’re hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make people’s lives better and safer each day. We generously reward all those who contribute to our continued growth—and not all rewards are monetary.

Here are just a few perks that a successful individual in this role can expect:

• Competitive salary based on experience, plus a performance-based bonus
• Flexible dress code—we dress for the objective: jeans most days, suits when necessary. Plus, Encore gear for all new team members
• A supportive work environment that prioritizes working smarter, not harder, and a culture that encourages collaboration, fresh ideas, and CHANGE. Whether it’s testing new methods or refining processes, we believe in empowering our team to drive progress
• Access to advanced web-based productivity tools
• Opportunities for professional growth and continuous development
• Participation in a Fidelity 401(k) plan with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer. We consider applicants for employment without regard to, and do not discriminate based on, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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