Encore Fire Protection

Sales Specialist - Sprinkler Service

Location US-MA-Needham
ID 2025-2208
Category
Sales
Position Type
Full-Time
Remote
No

Overview

Company Overview: 

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. 

 

Naturally outgoing, detail-oriented, and unapologetically persistent—that’s who we’re looking for. The people who thrive in this role are known for being able to start a conversation with just about anyone and for never backing down from a challenge. Sound like you? You might be the next person to join our growing team at Encore Fire Protection.

 

Externally, we call this an Inside Sales Specialist. Internally, we know it as a System Integrity Specialist, because that’s exactly what you’ll be doing—helping customers stay safe and code-compliant by following up on fire sprinkler system deficiencies and connecting them with the right solutions.

 

But let’s be clear: this is not your typical inside sales job.

 

About 70% of your time will be spent in the office—reviewing inspection reports, building quotes, sending proposals, and communicating with customers by phone and email. The other 30%? That’s when you’ll be out in the field—meeting with customers face-to-face, building rapport, surveying fire sprinkler systems, and making sure your recommendations are spot-on.

 

You’ll also be paired with an outside sales executive and act as a key point of contact for your accounts. You’ll be the go-to person for questions, scope clarifications, contract renewals, and anything else your customers need to keep their buildings protected and their systems up to code.

 

If you’re someone who thrives in a fast-paced environment, enjoys balancing technical work with customer relationships, and is ready to dive headfirst into the fire protection industry—this could be the perfect fit.

 

 

What You’ll Do

  • Review inspection reports and deficiency documentation provided by inspectors
  • Prepare and send quotes and proposals for sprinkler system repairs and recurring maintenance contracts
  • Build strong relationships with customers and serve as their main point of contact for anything related to service and repairs
  • Communicate with customers by phone and email to clarify scope, provide updates, and answer questions
  • Collaborate with internal departments (like Operations) to ensure a seamless customer experience from quote to completion
  • Track contract renewals, follow up on outstanding proposals, and handle light administrative tasks like forms, documentation, and scheduling
  • Visit customer sites as needed to survey systems, build rapport, and ensure your recommendations are accurate and tailored

 

 

What We’re Looking For

  • Formal sales experience that goes beyond retail or hospitality—ideally in a service-based or construction-related environment where building relationships and managing multiple moving parts is key
  • A genuine willingness to learn. We’re prepared to teach you the ins and outs of alarm and sprinkler systems, but you need to be ready to commit to the learning curve. If you’re naturally competitive and eager to start producing right away, just know this role requires some upfront ramp-up time—and we want to be transparent about that
  • Strong attention to detail and the ability to stay organized in a fast-paced, high-volume environment
  • Proficiency in Microsoft Outlook, Word, and Excel
  • A people-first mindset—you’ll be building relationships, communicating clearly, and serving as the go-to for your customers
  • Comfort with tech. We use platforms like ServiceTrade and HubSpot. Prior experience is great, but we’ll teach you what you need to know—as long as you're comfortable learning new tools

 

 

What We Offer: At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect: 

 

  • Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. 

  • Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. 

  • Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. 

  • Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. 

  • Tools for Success:Access to leading-edge web-based productivity tools. 

  • Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. 

  • Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. 

  • Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. 

 

 

 

Encore Fire Protection is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law.

 

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