Are you looking to launch your career in sales with a company that’s on the rise and genuinely committed to helping you succeed? At Encore Fire Protection, we’re looking for a motivated and customer-focused Customer Compliance Specialist to join our high-energy, high-impact team based in Parsipanny, NJ. This isn’t just another job—it’s a launchpad for building meaningful experience and growing alongside one of the fastest-growing companies in the industry.

Who We Are: Encore Fire Protection is a leading full-service fire protection company proudly serving the East Coast, with offices from Maine to Louisiana. With over 30 years of experience, we’ve built a trusted model that combines technical expertise, responsive customer service, and streamlined operations. Our customer-first mindset is at the heart of everything we do—which is why we’re looking for someone who enjoys building relationships and is eager to make a difference.

What You’ll Do: In this role, you’ll play a vital part in our sales operations, handling urgent quote follow-ups and ensuring our customers receive detailed and timely information about their repair quotes. You’ll be the bridge between our clients and the solutions they need, directly contributing to customer satisfaction and the overall success of our business.

But the opportunity doesn’t stop there. This role is designed to give you hands-on experience in the sales process, helping you develop the skills and knowledge that will propel your career forward. With every interaction, you’ll gain valuable insights and build a strong foundation for future success in the sales industry.

If you’re someone who thrives in a fast-paced environment, excels in communication, and is ready to learn and grow, this is the perfect opportunity for you. Join us, and let’s make every customer interaction count—while setting yourself up for a bright future in sales!

Your Path to Success will be measured in these following ways:

• Quote Follow-Ups: Proactively follow up on quotes provided to customers to ensure timely responses and address any questions or concerns they may have.
• Customer Communication: Provide detailed information (working with in-house subject matter experts) to customers regarding their repair quotes, ensuring clarity and understanding.
• Customer Support: Act as a point of contact for customers, addressing inquiries and providing updates on the status of their quotes and repairs.
• Documentation: Maintain accurate records of customer interactions, quotes, and follow-up activities in the company’s CRM system.
• Collaboration: Work closely with the sales and repair teams to ensure seamless communication and service delivery.
• Problem Resolution: Identify and resolve any issues related to quotes or customer inquiries in a timely and efficient manner.
• Process Improvement: Suggest and implement improvements to the quote follow-up process to enhance customer satisfaction and operational efficiency 

Salary:

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary ranges between $70,000 - $80,000 per year.

Benefits:

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:

• Purpose and results driven work environment (work smarter not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross

Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

#LI-EP1