Company Overview:

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

We’re looking for a Workplace Experience Coordinator to join our Norwalk, CT office and help create a space where people enjoy coming to work. You’ll be the friendly face of the office and the go-to person for everything that makes the day-to-day employee experience run smoothly—from welcoming guests to handling behind-the-scenes logistics.

This is a hands-on, highly visible role that touches every corner of our organization. You’ll be part facilities, part hospitality, part culture champion—all rolled into one. If you're organized, people-oriented, and take pride in creating positive environments, we’d love to meet you.

What You’ll Do:

• Be the first point of contact in the office—greeting visitors, helping employees, and creating a welcoming environment
• Manage day-to-day office operations including mail, supplies, maintenance requests, vendor coordination, and space setup
• Coordinate snacks, coffee, weekly catered breakfasts/lunches, birthday treats, and other morale-boosting moments
• Support onboarding by prepping welcome kits and coordinating with IT, HR, and hiring managers to ensure a memorable "First Day, Best Day" experience
• Assist with company events, team meetings, and celebrations—including food orders, room setups, and other logistics
• Partner with teams across the company to support office moves, space planning, and workplace improvements
• Keep an eye out for what’s working (and what could work better) and help us create a more efficient, fun, and engaging workplace while continuously improving the overall employee experience

What You Bring:

• A warm, helpful, can-do attitude with strong communication skills
• 1+ years of experience in office coordination, hospitality, workplace experience, or a related support role
• Be organized, detail-oriented, and comfortable juggling multiple priorities
• Able to troubleshoot issues independently and take initiative
• Proficiency with Microsoft Office, Outlook, and a general comfort with modern workplace tools
• Willingness to learn and grow—no one expects you to know everything on day one!
• Bonus points if you’ve supported a growing company, handled light event planning, or worked in a fast-paced office environment

What We Offer: At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer. We consider applicants for employment without regard to, and do not discriminate based on, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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