Company Overview:

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

What You'll Do:

The Data Integrity team is an integral and growing department that acts as the central nervous system of our service business. As a Data Integrity Team Lead, you will be responsible for managing and developing a high-performing team of specialists, driving results through collaboration, accountability, and a strong team culture. You'll play a hands-on role in ensuring that data processes support operational success while delivering consistent and reliable experience to our internal partners. In this role, you’ll work cross-functionally with Operations, Sales, Finance, Business Intelligence, and IT, helping to shape and enhance the systems that power our business. You’ll also be empowered to cultivate a team environment that values excellence, growth, and a shared commitment to getting the job done right.

Key Responsibilities:

• Review incoming requests for accuracy, relevance, and priority.
• Assign work across Data Integrity Specialists in a balanced manner.
• Manage a team of specialists that are responsible for helping operations in a variety of ways
• Act as subject matter expert for the specialists and a go to for next level support.
• Identify areas of misalignment with the business and provide examples to our training team.
• Foster understanding of our platform and processes across our various service divisions
• Help determine SOPs as well as provide support to our M&A partners by helping to create
  
  

Requirements:

• A college degree in a related field or similar experience required.
• At least 2 years of office experience, supervisory experience preferred.
• Advanced skills in Microsoft Excel (you should be comfortable with complex formulas and data visualization).
• Initiative to investigate deeper into data when unexpected results are uncovered.
• Good with technology and quick to learn new tools.
• Experience using a ticketing system to manage and resolve requests on time.
• Strong problem-solving skills and the ability to spot trends in data.
• Able to work well both independently and with a team.
• Capability to work under pressure and meet deadlines.
  

What We Offer:

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.

Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.

Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.

Tools for Success: Access to leading-edge web-based productivity tools.

Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.

Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status

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