Company Overview:

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

Position Summary:

As the Operations Training Manager, you will oversee Encore’s Operations Training function and lead a team of trainers responsible for onboarding, developing, and equipping our partners with the knowledge and tools to succeed. This role is equal parts strategy, leadership, and execution—ensuring Encore delivers a consistent, engaging, and impactful training experience across all regions and partner companies.

What You’ll Do:

• Lead, coach, and develop a team of Operations Trainers to deliver high-quality training experiences.
• Create and execute a strategic training roadmap aligned with Encore’s growth, acquisitions, and operational priorities.
• Partner with Operations, IT, Data Integrity, and Application Development teams to ensure training aligns with evolving systems and procedures.
• Oversee the design and delivery of scalable training programs (in-person, virtual, and blended).
• Standardize Encore’s training methodologies, materials, and best practices.
• Establish KPIs to measure training effectiveness, adoption, and impact.
• Continuously improve programs by leveraging employee feedback, performance data, and industry best practices.
• Manage scheduling, resource allocation, and travel logistics for trainers supporting onboarding and M&A integrations.
• Act as the key point of contact for senior leadership on all operational training initiatives.
• Champion a culture of learning to drive operational excellence and employee engagement.
• Serve as a cultural ambassador, modeling Encore’s values and fostering a sense of belonging in all training interactions.
• Build strong relationships across teams and regions, fostering collaboration and engagement.
• Reinforce building the pipeline of trainers to support growth and resiliency.

What You’ll Bring:

• Bachelor’s degree in Education, Business, Information Technology, or a related field (preferred).
• 5+ years of experience in training, learning & development, or operations leadership, with at least 2 years in a people management role. Proven ability to build, scale, and manage training programs in a fast-paced, multi-location environment.
• Strong leadership and coaching skills; ability to inspire and develop high-performing teams.
• Excellent project management and organizational skills.
• Strong communication and presentation abilities; skilled at simplifying complex systems for diverse audiences.
• Experience with Microsoft Office, learning management systems (LMS), and training content development tools.
• Ability to travel up to 80% to Encore locations across the Northeast.

What We Offer: At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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