At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

As an AR Specialist, you’ll play an important role in supporting Encore’s financial health and ensuring our service operations run efficiently. You’ll collaborate across departments, maintain accurate account records, and help strengthen our customer relationships through timely and professional communication.

· Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.

· Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.

· Identify and escalate uncollectable balances, preparing recommendations for demand letters, agency submissions, or write-offs.

· Analyze payment trends to improve collections strategy and reduce Days Sales Outstanding (DSO).

· Support process improvements, including automation and reporting enhancements, to make Encore’s AR operations more efficient.

· Handle accounting inquiries and assist with special projects that support the team’s success.

· Approach challenges with curiosity, collaboration, and a solutions-first mindset.

· This is a hands-on, visible role that’s ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in contributing to a mission-driven organization.

· 1-3 years of experience in Accounts Receivable, Collections, or a related accounting role. Recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.

· Understanding of accounting principles and strong analytical skills to interpret and validate financial data.

· Excellent communication and relationship-building skills and the ability to collaborate effectively across teams.

· Proficiency in Microsoft Excel and comfort working within multiple systems

· Highly organized, detail-oriented, and able to manage competing priorities.

· A proactive mindset and curiosity to learn new processes, tools, and approaches.

· A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.