At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. 

As our receptionist, you are the first impression of Encore and the steady presence at the center of a busy, growing headquarters. You are the person people meet before anyone else, the voice they hear when they call, and the calm, organized presence that keeps the front of the office running smoothly. 

This role blends hospitality, coordination, and communication. One moment you are welcoming a candidate on their first interview; the next, you are routing a call from a customer, helping a vendor find the right contact, or keeping mail, deliveries, and meetings running smoothly. You help make the office feel polished, warm, and people focused, which is exactly how we want Encore to feel for employees, partners, and guests. 

If you enjoy helping others, staying two steps ahead, and being the person who makes everything around you work better, this is a place where you can have a big impact in a very visible spot. 

In this front of house role, you keep the office experience running smoothly and help create a welcoming, professional environment for everyone who walks through the door or picks up the phone. You will: 

• Greet and welcome visitors, clients, and vendors and direct them to the appropriate person or department. 

• Provide a professional, friendly, and helpful experience for all guests and callers. 

• Answer a high volume of incoming phone calls, provide basic information, and route calls to the correct team members. 

• Take accurate messages and ensure timely follow -up on calls and inquiries. 

• Maintain a clean, organized, and welcoming reception and lobby area. 

• Perform general administrative tasks such as filing, photocopying, scanning, and faxing documents. 

• Sort and distribute incoming mail and packages and prepare outgoing mail and shipments. 

• Monitor office supply levels for the front office and coordinate reorders when needed. 

• Assist with scheduling meetings and appointments, including reserving conference rooms and resources. 

• Support calendar coordination and basic travel logistics for leaders as needed. 
• Provide general administrative support to the Talent, Culture, and People team and other departments when requested. 

• High school diploma or equivalent 

• Strong verbal and written communication skills 

• Comfortable interacting with visitors, vendors, and employees at all levels of the organization 

• Ability to handle a high volume of calls and tasks while staying professional and composed 

• Solid organizational skills and strong attention to detail 

• Professional, polished, and approachable presence at the front desk 

• Familiarity with Microsoft Office Suite, especially Outlook, Word, and Excel 

• Comfort using standard office equipment such as multi line phones, printers, copiers, and scanners 

What Will Make You Stand Out? 

• You have experience supporting a busy front desk in a multi-department office or corporate setting. 

• You have spent time in customer-facing or hospitality roles and genuinely enjoy making people feel welcome. 

• You have experience working with executives or senior leaders and know how to handle confidential information with care. 

• You have experience coordinating meetings, events, or office gatherings and enjoy adding thoughtful touches to the experience. 

• You are energized by being at the center of the action and helping the office feel organized, friendly, and put together. 

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected hourly range between $25 - $30 per hour.

#LI-LP1

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect: 

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity. 

• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing. 

• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. 

• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year. 

• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.  

• Tools for Success: Access to leading-edge web-based productivity tools. 

• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy. 

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. 

• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. 

Encore Fire Protection is an Equal Opportunity Employer. 

Encore Fire Protection is an E-Verify Employer. 

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.